Claims / Returns

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Claim / Return Policy:

Initiate a Claim / Return:

Restocking Fees:

• Restocking fees and freight on accommodation returns will be subtracted from credit memos issued on return goods.  No offsetting or additional credits intended to offset the restocking charges will be permitted.
• Shaw will not support or endorse consignment of products.

• Broadloom carpet rolls must be a minimum of 25 linear feet or larger, in salable condition, and uncut.  Returns will be charged a restocking fee of 15% plus freight both ways. 
• Carpet Tile must be at least 3 boxes or larger, in salable condition, and are in the same dyelot. Returns will be charged a restocking fee of 15% plus freight both ways.
• Carpet pad/cushion will not be authorized for a return as an accommodation.

• Any Hard Surface return as an accommodation must be at least 100 square feet or larger, in salable condition, and in unopened, same dye lot boxes.  Hard Surface returns will be charged a restocking fee of 15% (or minimum of $100) plus freight both ways. 
• There will be no returns of sundries (grout, trim pieces, thin set, etc.).

• Custom area rugs will not be authorized for a return as an accommodation.
• Promotional Goods products will not be authorized for a return as an accommodation.
• Non standard (custom) products will not be authorized for return.

• The above restocking and freight charges will also apply to all refused shipments.